Employees First Customers Second is popular PDF and ePub book, written by Vineet Nayar in 2010, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Employees First Customers Second can be Read Online from any device for your convenience.
Employees First Customers Second Book PDF Summary
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.
Detail Book of Employees First Customers Second PDF
- Author : Vineet Nayar
- Release : 28 September 2024
- Publisher : Harvard Business Press
- ISBN : 9781422139066
- Genre : Business & Economics
- Total Page : 210 pages
- Language : English
- PDF File Size : 7,7 Mb
If you're still pondering over how to secure a PDF or EPUB version of the book Employees First Customers Second by Vineet Nayar, don't worry! All you have to do is click the 'Get Book' buttons below to kick off your Download or Read Online journey. Just a friendly reminder: we don't upload or host the files ourselves.