Service Quality in Academic Libraries is popular PDF and ePub book, written by Peter Hernon in 1996, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, Service Quality in Academic Libraries can be Read Online from any device for your convenience.
Service Quality in Academic Libraries Book PDF Summary
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.
Detail Book of Service Quality in Academic Libraries PDF
- Author : Peter Hernon
- Release : 03 July 1996
- Publisher : Praeger
- ISBN : 9781567502091
- Genre : Language Arts & Disciplines
- Total Page : 0 pages
- Language : English
- PDF File Size : 13,9 Mb
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