Outsourcing and Service Work in the New Economy is popular PDF and ePub book, written by José-Luis Álvarez-Galván in 2012-03-15, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Outsourcing and Service Work in the New Economy can be Read Online from any device for your convenience.
Outsourcing and Service Work in the New Economy Book PDF Summary
This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experience is crucially relevant to understand employment conditions in a weak institutional setting where labour protection is low and business competition intense. Overall, outsourcing has gained popularity as a mechanism to deal with the uncertainty of increasingly challenging business environments. Nonetheless, the practice of outsourcing also raises important concerns. This book identifies those managerial practices which have a substantial impact on workers and their employment conditions such as: job designs; customer segmentation; non-standard contracts; intensified supervision; union avoidance; limited career opportunities; and strict social divisions in the workplace. These findings also suggest that a number of practices that were common in the ‘old’ economy are still dominant in the organisation of work in the twenty-first century. The book is a useful reference for scholars and students concerned with employment and labour studies, economic development, and globalisation.
Detail Book of Outsourcing and Service Work in the New Economy PDF
- Author : José-Luis Álvarez-Galván
- Release : 15 March 2012
- Publisher : Cambridge Scholars Publishing
- ISBN : 9781443838177
- Genre : Business & Economics
- Total Page : 225 pages
- Language : English
- PDF File Size : 15,8 Mb
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