Module Fifteen Customer Points of Contact in the Travel Experience is popular PDF and ePub book, written by Gary L Parker in 2024-08-10, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Module Fifteen Customer Points of Contact in the Travel Experience can be Read Online from any device for your convenience.
Module Fifteen Customer Points of Contact in the Travel Experience Book PDF Summary
Within the past few years, passenger carriers have come to realize that there are abundant opportunities to engage with travellers at touch points throughout the travel-planning and booking process to engender additional brand loyalty and generate incremental revenue via ancillary services. There can be up to eight essential stages of the overall travel experience including: Inspiration, Planning, Booking, Purchase, Pre-trip, Departure, On-board, and Post-trip. Many passenger carriers are taking steps to transform their brand images and operations from mere providers of a commodity product (seats on a plane) or means to an end (a transporter of passengers from point A to B) into entities providing timely and alluring travel services throughout the customer experience.
Detail Book of Module Fifteen Customer Points of Contact in the Travel Experience PDF
- Author : Gary L Parker
- Release : 10 August 2024
- Publisher : Gary L Parker
- ISBN : 978186723xxxx
- Genre : Business & Economics
- Total Page : 11 pages
- Language : English
- PDF File Size : 13,5 Mb
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