Measuring Customer Service Effectiveness is popular PDF and ePub book, written by Sarah Cook in 2017-05-15, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Measuring Customer Service Effectiveness can be Read Online from any device for your convenience.
Measuring Customer Service Effectiveness Book PDF Summary
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.
Detail Book of Measuring Customer Service Effectiveness PDF
- Author : Sarah Cook
- Release : 15 May 2017
- Publisher : Routledge
- ISBN : 9781351919005
- Genre : Business & Economics
- Total Page : 208 pages
- Language : English
- PDF File Size : 16,7 Mb
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