Leading the Customer Experience is popular PDF and ePub book, written by Ms Sarah Cook in 2015-09-28, it is a fantastic choice for those who relish reading online the Computers genre. Let's immerse ourselves in this engaging Computers book by exploring the summary and details provided below. Remember, Leading the Customer Experience can be Read Online from any device for your convenience.
Leading the Customer Experience Book PDF Summary
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook’s vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic.
Detail Book of Leading the Customer Experience PDF
- Author : Ms Sarah Cook
- Release : 28 September 2015
- Publisher : Ashgate Publishing, Ltd.
- ISBN : 9781472447692
- Genre : Computers
- Total Page : 193 pages
- Language : English
- PDF File Size : 20,6 Mb
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