Implementing Lean Principles in an IT Helpdesk Process Design is popular PDF and ePub book, written by Heiko Filthuth in 2020-05-05, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Implementing Lean Principles in an IT Helpdesk Process Design can be Read Online from any device for your convenience.
Implementing Lean Principles in an IT Helpdesk Process Design Book PDF Summary
Essay from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, University of Salford, language: English, abstract: Considering main factors influencing the design of a service process along with lean principles on the example of a company’s IT-Helpdesk reveals a modified shop model to be most beneficial to the process. The present setup and objectives of stakeholders are explained and design characteristics such as volume, variety, variation, and visibility, as well as performance objectives in quality, speed, dependability, flexibility, and costs are discussed. Regarding the strategy performance objectives, a negotiation between the different targets is deemed most promising, as samples show. Particularly the application of different lean principles helps improving the process, although their use for a service process requires some interpretation.
Detail Book of Implementing Lean Principles in an IT Helpdesk Process Design PDF
- Author : Heiko Filthuth
- Release : 05 May 2020
- Publisher : GRIN Verlag
- ISBN : 9783346160256
- Genre : Business & Economics
- Total Page : 10 pages
- Language : English
- PDF File Size : 14,8 Mb
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