Developing Interactional Competence at the Workplace is popular PDF and ePub book, written by Hanh thi Nguyen in 2024-09-06, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, Developing Interactional Competence at the Workplace can be Read Online from any device for your convenience.
Developing Interactional Competence at the Workplace Book PDF Summary
What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam. Using ethnomethodological conversation analysis (EMCA) in a longitudinal design, Nguyen and Malabarba trace the learners’ observable changes in interactional practices in guest-escorting walks over time. In doing so, they uncover the interaction-endogenous impetuses that may have led to these changes and address three fundamental questions in second language acquisition research: what is learned, how it is learned, and why it is learned. In seven chapters, the book offers an illuminating discussion of how competence has been conceptualized in EMCA and a rich analysis of how individuals’ changes in interactional conduct take place locally and longitudinally. With an in-depth discussion of theoretical issues as well as a fine-grained empirical analysis, this book appeals to researchers, students, and practitioners interested in social perspectives on second language learning, longitudinal EMCA, the development of interactional competence at the workplace, and guest-host interaction in hospitality.
Detail Book of Developing Interactional Competence at the Workplace PDF
- Author : Hanh thi Nguyen
- Release : 06 September 2024
- Publisher : Taylor & Francis
- ISBN : 9781040118764
- Genre : Language Arts & Disciplines
- Total Page : 310 pages
- Language : English
- PDF File Size : 9,8 Mb
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