Designing Service Processes to Unlock Value Third Edition is popular PDF and ePub book, written by Joy M. Field in 2020-12-16, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Designing Service Processes to Unlock Value Third Edition can be Read Online from any device for your convenience.
Designing Service Processes to Unlock Value Third Edition Book PDF Summary
Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.
Detail Book of Designing Service Processes to Unlock Value Third Edition PDF
- Author : Joy M. Field
- Release : 16 December 2020
- Publisher : Business Expert Press
- ISBN : 9781953349279
- Genre : Business & Economics
- Total Page : 208 pages
- Language : English
- PDF File Size : 15,8 Mb
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