Designing Delivery is popular PDF and ePub book, written by Jeff Sussna in 2015-06-03, it is a fantastic choice for those who relish reading online the Computers genre. Let's immerse ourselves in this engaging Computers book by exploring the summary and details provided below. Remember, Designing Delivery can be Read Online from any device for your convenience.
Designing Delivery Book PDF Summary
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Detail Book of Designing Delivery PDF
- Author : Jeff Sussna
- Release : 03 June 2015
- Publisher : "O'Reilly Media, Inc."
- ISBN : 9781491903773
- Genre : Computers
- Total Page : 232 pages
- Language : English
- PDF File Size : 16,9 Mb
If you're still pondering over how to secure a PDF or EPUB version of the book Designing Delivery by Jeff Sussna, don't worry! All you have to do is click the 'Get Book' buttons below to kick off your Download or Read Online journey. Just a friendly reminder: we don't upload or host the files ourselves.