Customer Service Pocketbook is popular PDF and ePub book, written by Sean McManus in 2013-01-01, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Customer Service Pocketbook can be Read Online from any device for your convenience.
Customer Service Pocketbook Book PDF Summary
The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Detail Book of Customer Service Pocketbook PDF
- Author : Sean McManus
- Release : 01 January 2013
- Publisher : Management Pocketbooks
- ISBN : 9781908284242
- Genre : Business & Economics
- Total Page : 114 pages
- Language : English
- PDF File Size : 19,5 Mb
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