Customer Processes in Business to Business Service Transactions is popular PDF and ePub book, written by Janine Frauendorf in 2007-12-08, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Customer Processes in Business to Business Service Transactions can be Read Online from any device for your convenience.
Customer Processes in Business to Business Service Transactions Book PDF Summary
Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. Her focus is on the service blueprint: Originally a tool for the design and optimization of the service operator’s internal process, it is now extended taking into account the customer process aspect. She presents significant implications for services research and helpful suggestions for business practice.
Detail Book of Customer Processes in Business to Business Service Transactions PDF
- Author : Janine Frauendorf
- Release : 08 December 2007
- Publisher : Springer Science & Business Media
- ISBN : 9783835094475
- Genre : Business & Economics
- Total Page : 314 pages
- Language : English
- PDF File Size : 14,5 Mb
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