Customer Magic The Macquarie Way is popular PDF and ePub book, written by Joseph A. Michelli in 2024-01-23, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Customer Magic The Macquarie Way can be Read Online from any device for your convenience.
Customer Magic The Macquarie Way Book PDF Summary
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book. Customer Magic is a practical, easy-to-read guide that, consistent with Macquarie’s commitment to delivering customer value, shares transferrable knowledge on how to identify and solve customer pain points; craft a compelling unique value proposition; attract, select, grow, and retain customer service talent and subject matter expertise; set, measure, track, and incentivize mission-critical business goals and customer-driven growth; innovate solutions that meet your customers’ stated and unstated needs; and maintain a growth mindset and leave a legacy of success.
Detail Book of Customer Magic The Macquarie Way PDF
- Author : Joseph A. Michelli
- Release : 23 January 2024
- Publisher : Blackstone Publishing
- ISBN : 9798874631086
- Genre : Business & Economics
- Total Page : 191 pages
- Language : English
- PDF File Size : 9,5 Mb
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