Consumer Affairs and Customer Care is popular PDF and ePub book, written by Sri Ram Khanna in 2020-09-21, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Consumer Affairs and Customer Care can be Read Online from any device for your convenience.
Consumer Affairs and Customer Care Book PDF Summary
The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides an understanding of the problems consumers face in markets and the consumer detriment there from. It analyses the buying behavior of consumers as well as the phenomena of consumer complaints and the processes and systems to address them. The development of the consumer jurisprudence in settling consumer disputes in consumer courts under the Consumers Protection Act of 1986 and 2019 is examined in detail. Leading cases are used to explain important concepts. It also addresses the role played by quality and standardization in the market place and the roles of different agencies in establishing product and service standards. The student should be able to comprehend the business firms’ interface with consumers and the consumer related regulatory and business environment for major consumer industries of India.
Detail Book of Consumer Affairs and Customer Care PDF
- Author : Sri Ram Khanna
- Release : 21 September 2020
- Publisher : Prowess Publishing
- ISBN : 9788194672951
- Genre : Business & Economics
- Total Page : 695 pages
- Language : English
- PDF File Size : 21,9 Mb
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