Conflict 101 is popular PDF and ePub book, written by Susan H. SHEAROUSE in 2011-05-11, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Conflict 101 can be Read Online from any device for your convenience.
Conflict 101 Book PDF Summary
From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization. Conflict 101 employs research, humor, and oh-so-relatable anecdotes to help readers more deeply understand what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solution-seeking approach, and say what needs to be said in the workplace to move past conflicts. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager’s role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, you’ll not only become a stronger manager--you’ll build a much stronger team.
Detail Book of Conflict 101 PDF
- Author : Susan H. SHEAROUSE
- Release : 11 May 2011
- Publisher : AMACOM
- ISBN : 9780814417126
- Genre : Business & Economics
- Total Page : 272 pages
- Language : English
- PDF File Size : 17,7 Mb
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