Coaching Knock Your Socks Off Service is popular PDF and ePub book, written by Ron Zemke in 1996-10-21, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Coaching Knock Your Socks Off Service can be Read Online from any device for your convenience.
Coaching Knock Your Socks Off Service Book PDF Summary
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to: help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
Detail Book of Coaching Knock Your Socks Off Service PDF
- Author : Ron Zemke
- Release : 21 October 1996
- Publisher : AMACOM
- ISBN : 0814415814
- Genre : Business & Economics
- Total Page : 176 pages
- Language : English
- PDF File Size : 14,8 Mb
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