Call Centre Training and Development is popular PDF and ePub book, written by Laurence Carter in 2012-12-19, it is a fantastic choice for those who relish reading online the Education genre. Let's immerse ourselves in this engaging Education book by exploring the summary and details provided below. Remember, Call Centre Training and Development can be Read Online from any device for your convenience.
Call Centre Training and Development Book PDF Summary
The training and development team of an international call centre enterprise is faced with the challenge of creating a global workforce, dedicated to excellent customer service, and high quality operational results that drive business performance. High standards for employee performance must be nurtured in the organisation. The training and development team is responsible for producing and delivering training that can be effectively utilized in different global operational environments, with individuals of different cultural backgrounds. The goal is to train call centre employees who attain the same levels of productivity, quality and compliance across the global organisation. Training initiatives should be developed for effective use throughout the organisation, and should be able to generate the same level of competencies in workforce employees regardless of their location. In a highly competitive market for global call centre operations, training and development teams should be at the forefront of the planning and execution of training programs that generate excellent business results, while ensuring learning transfer in an enriching learning environment. This book is dedicated to reviewing aspects of call centre training and development to showcase what it takes to create a world class, productive and successful call centre training and development program.
Detail Book of Call Centre Training and Development PDF
- Author : Laurence Carter
- Release : 19 December 2012
- Publisher : AuthorHouse
- ISBN : 1477291679
- Genre : Education
- Total Page : 176 pages
- Language : English
- PDF File Size : 18,9 Mb
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