Beyond Frontline Excellence is popular PDF and ePub book, written by Anchal Andrews in 2015-11-17, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Beyond Frontline Excellence can be Read Online from any device for your convenience.
Beyond Frontline Excellence Book PDF Summary
Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.
Detail Book of Beyond Frontline Excellence PDF
- Author : Anchal Andrews
- Release : 17 November 2015
- Publisher : Partridge Publishing Singapore
- ISBN : 9781482853735
- Genre : Business & Economics
- Total Page : 77 pages
- Language : English
- PDF File Size : 7,5 Mb
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