Award Winning Customer Service is popular PDF and ePub book, written by Renee Evenson in 2007-08-29, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Award Winning Customer Service can be Read Online from any device for your convenience.
Award Winning Customer Service Book PDF Summary
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
Detail Book of Award Winning Customer Service PDF
- Author : Renee Evenson
- Release : 29 August 2007
- Publisher : AMACOM
- ISBN : 0814400604
- Genre : Business & Economics
- Total Page : 262 pages
- Language : English
- PDF File Size : 21,9 Mb
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