An application of the American Customer Satisfaction Index Model ACSIM in the Nepalese Mobile Phone Sector is popular PDF and ePub book, written by Kaji Bahadur Dahal in 2016-05-02, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, An application of the American Customer Satisfaction Index Model ACSIM in the Nepalese Mobile Phone Sector can be Read Online from any device for your convenience.
An application of the American Customer Satisfaction Index Model ACSIM in the Nepalese Mobile Phone Sector Book PDF Summary
Research Paper (postgraduate) from the year 2014 in the subject Business economics - Offline Marketing and Online Marketing, grade: B, Maastricht School of Management, course: MBA, language: English, abstract: Nepalese mobile phone market is one of the fast growing businesses with the penetration rate of at least 67.92% for GSM mobile services. Mobile phone providers have also been competing to offer dynamic services to customers. By doing this research, it is expected to offer inputs to enhance customer satisfaction with mobile services in Nepal. The term ‘customer satisfaction’ has become an emerging issue for academic research as business organizations recognize that customer satisfaction is the only way to win in the given tough competitive business world. The aim of this paper is to measure the antecedents and consequences of overall customer satisfaction with mobile services in Nepal. This study is probably the first of its kind in Nepal, which uses standard customer satisfaction measures (American customer satisfaction index model, (ACSIM) to examine the customer satisfaction with mobile services. It uses a structured questionnaire to collect the data from 242 young mobile users from two colleges in Nepal. Based on the observation, it is found that the influencing antecedents of customer satisfaction are customer expectation, perceived quality and perceived value. Similarly, it is also found that highly satisfied customers are more likely to repurchase and higher price tolerance to price increases by current mobile services provider or price decreases by rival. The result of this study is more applicable to young adult mobile services market in Nepal rather than to entire mobile subscriber population. The study reveals that mobile services provider must focus on improving mobile services quality to increase customer satisfaction and customer loyalty. The value of this study is that it uses well known research model to measure customer satisfaction with mobile services in Nepal.
Detail Book of An application of the American Customer Satisfaction Index Model ACSIM in the Nepalese Mobile Phone Sector PDF
- Author : Kaji Bahadur Dahal
- Release : 02 May 2016
- Publisher : GRIN Verlag
- ISBN : 9783668208339
- Genre : Business & Economics
- Total Page : 39 pages
- Language : English
- PDF File Size : 8,6 Mb
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