Achieving Patient aka Customer Experience Excellence is popular PDF and ePub book, written by Rhonda Dishongh in 2013-06-10, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Achieving Patient aka Customer Experience Excellence can be Read Online from any device for your convenience.
Achieving Patient aka Customer Experience Excellence Book PDF Summary
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success. Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a range of industries, including healthcare, telecom, and financial services. Each chapter begins with a case study that describes the experiences of the authors—the director of customer experience design, the director of imaging services, a consultant, and a business psychologist—allowing readers to learn from their success and struggles. Each chapter also includes a management learning section that provides practical advice and helpful tips for healthcare managers on their journey towards achieving excellence in the patient experience. Representing decades of battle-tested experience, this book will not only help you understand the components required to build a customer-centric culture, but will also provide the mindset you will need to strike the ideal balance between patient (aka customer) satisfaction and business benefit.
Detail Book of Achieving Patient aka Customer Experience Excellence PDF
- Author : Rhonda Dishongh
- Release : 10 June 2013
- Publisher : CRC Press
- ISBN : 9781466583085
- Genre : Business & Economics
- Total Page : 141 pages
- Language : English
- PDF File Size : 10,7 Mb
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