Why Customers Leave and How to Win Them Back is popular PDF and ePub book, written by David Avrin in 2019-04-01, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Why Customers Leave and How to Win Them Back can be Read Online from any device for your convenience.
Why Customers Leave and How to Win Them Back Book PDF Summary
+++ Named One of Forbes Top 10 Books Of 2019 +++ "If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
Detail Book of Why Customers Leave and How to Win Them Back PDF
- Author : David Avrin
- Release : 01 April 2019
- Publisher : Red Wheel/Weiser
- ISBN : 9781632658371
- Genre : Business & Economics
- Total Page : 228 pages
- Language : English
- PDF File Size : 14,7 Mb
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