VeriSMTM A service management approach for the digital age is popular PDF and ePub book, written by International Foundation of Digital Competences in 2017-12-19, it is a fantastic choice for those who relish reading online the Architecture genre. Let's immerse ourselves in this engaging Architecture book by exploring the summary and details provided below. Remember, VeriSMTM A service management approach for the digital age can be Read Online from any device for your convenience.
VeriSMTM A service management approach for the digital age Book PDF Summary
VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value? - What are the supply chains within an organization that support value delivery? - How do the individual capabilities contribute to or support these supply chains to deliver value?
Detail Book of VeriSMTM A service management approach for the digital age PDF
- Author : International Foundation of Digital Competences
- Release : 19 December 2017
- Publisher : Van Haren
- ISBN : 9789401802413
- Genre : Architecture
- Total Page : 409 pages
- Language : English
- PDF File Size : 21,6 Mb
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