The Baptist Health Care Journey to Excellence is popular PDF and ePub book, written by Al Stubblefield in 2011-01-31, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Baptist Health Care Journey to Excellence can be Read Online from any device for your convenience.
The Baptist Health Care Journey to Excellence Book PDF Summary
An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
Detail Book of The Baptist Health Care Journey to Excellence PDF
- Author : Al Stubblefield
- Release : 31 January 2011
- Publisher : John Wiley & Sons
- ISBN : 9781118046098
- Genre : Business & Economics
- Total Page : 240 pages
- Language : English
- PDF File Size : 21,8 Mb
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