Telephone and Helpdesk Skills is popular PDF and ePub book, written by Adrian Wallwork in 2014-06-19, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Telephone and Helpdesk Skills can be Read Online from any device for your convenience.
Telephone and Helpdesk Skills Book PDF Summary
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Detail Book of Telephone and Helpdesk Skills PDF
- Author : Adrian Wallwork
- Release : 19 June 2014
- Publisher : Springer
- ISBN : 9781493906383
- Genre : Business & Economics
- Total Page : 183 pages
- Language : English
- PDF File Size : 12,5 Mb
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