Mastering ISO IEC 20000 1 is popular PDF and ePub book, written by Cybellium Ltd in 2023-09-06, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Mastering ISO IEC 20000 1 can be Read Online from any device for your convenience.
Mastering ISO IEC 20000 1 Book PDF Summary
Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.
Detail Book of Mastering ISO IEC 20000 1 PDF
- Author : Cybellium Ltd
- Release : 06 September 2023
- Publisher : Cybellium Ltd
- ISBN : 9798856715742
- Genre : Business & Economics
- Total Page : 166 pages
- Language : English
- PDF File Size : 16,8 Mb
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