Human Centered Service Design for Healthcare Transformation is popular PDF and ePub book, written by Mario A. Pfannstiel in 2023-01-27, it is a fantastic choice for those who relish reading online the Medical genre. Let's immerse ourselves in this engaging Medical book by exploring the summary and details provided below. Remember, Human Centered Service Design for Healthcare Transformation can be Read Online from any device for your convenience.
Human Centered Service Design for Healthcare Transformation Book PDF Summary
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Detail Book of Human Centered Service Design for Healthcare Transformation PDF
- Author : Mario A. Pfannstiel
- Release : 27 January 2023
- Publisher : Springer Nature
- ISBN : 9783031201684
- Genre : Medical
- Total Page : 469 pages
- Language : English
- PDF File Size : 12,5 Mb
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