On the Front Line is popular PDF and ePub book, written by Stephen J. Frenkel in 2018-10-18, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, On the Front Line can be Read Online from any device for your convenience.
On the Front Line Book PDF Summary
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.
Detail Book of On the Front Line PDF
- Author : Stephen J. Frenkel
- Release : 18 October 2018
- Publisher : Cornell University Press
- ISBN : 9781501724220
- Genre : Business & Economics
- Total Page : 336 pages
- Language : English
- PDF File Size : 18,5 Mb
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