Customer Experience Excellence is popular PDF and ePub book, written by Tim Knight in 2021-08-03, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Customer Experience Excellence can be Read Online from any device for your convenience.
Customer Experience Excellence Book PDF Summary
Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.
Detail Book of Customer Experience Excellence PDF
- Author : Tim Knight
- Release : 03 August 2021
- Publisher : Kogan Page Publishers
- ISBN : 9781398601048
- Genre : Business & Economics
- Total Page : 273 pages
- Language : English
- PDF File Size : 13,5 Mb
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