Call Center Optimization is popular PDF and ePub book, written by Ger Koole in 2013, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Call Center Optimization can be Read Online from any device for your convenience.
Call Center Optimization Book PDF Summary
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Detail Book of Call Center Optimization PDF
- Author : Ger Koole
- Release : 21 September 2024
- Publisher : Lulu.com
- ISBN : 9789082017908
- Genre : Business & Economics
- Total Page : 159 pages
- Language : English
- PDF File Size : 13,7 Mb
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