A Public Sector Journey to Operational Excellence is popular PDF and ePub book, written by Kate McGovern in 2023-09-28, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, A Public Sector Journey to Operational Excellence can be Read Online from any device for your convenience.
A Public Sector Journey to Operational Excellence Book PDF Summary
Lean management can lead to operational excellence, but toward what end? This book examines the power of linking Lean government operations with purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, they brought the same transformative potential. These programs can improve public services, boost employee morale, and free up previously underutilized capacity. The freed capacity can then be applied to accomplish important societal objectives. This book has four parts: Part 1: The Foundation of Continuous Improvement (CI)—The reader is introduced to the field of CI and to Lean principles and techniques as applied to public sector organizations. CI initiatives can improve services, boost employee morale, and free up previously underutilized capacity. This part includes an overview of best practices and strategies for overcoming common challenges. Part 2: Lean Public Policy—Discussion of both purpose and function. Lean practitioners are systems thinkers. Viewing disparate processes as components of a whole, we seek to integrate functions across silos to maximize value, quality, and efficiency. It would be great if public programs could be designed for optimal functionality. If that were the case, then Lean practitioners would simply apply the Plan-Do-Study-Act/Adjust (PDSA) cycle for ongoing improvement. In the real world, policy making tends to be ad-hoc and reactive. This part explores impediments to Leaning existing programs and considers what Lean public policy would look like. Government regulatory functions and health care policy are used as examples. Part 3: Operational Excellence—Pulling policy and administration together by introducing John M. Bernard’s concept of three levels of maturity in government. Part 4: Putting it together—"What to do, how to do it, and who can get it done." A summary and overview of CI methodology and the prerequisites for the implementation of policies that will lead to progress on societal goals. Drawing lessons from practitioners striving for Level 3 maturity in government, the book closes with a series of recommendations.
Detail Book of A Public Sector Journey to Operational Excellence PDF
- Author : Kate McGovern
- Release : 28 September 2023
- Publisher : CRC Press
- ISBN : 9781000959277
- Genre : Business & Economics
- Total Page : 220 pages
- Language : English
- PDF File Size : 10,6 Mb
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